Customer Salesforce Senior Consultant

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The opportunity to build a better future is right in front of you

Do Work That Matters – Your role and responsibilities

Do you want to pursue a profession that is truly meaningful and impactful? At
KPMG, you will have the opportunity to help clients, the company and colleagues
address and solve the most current and complex challenges. KPMG Advisory offers
consulting services to companies to assist them in business model
transformation, process improvement and digitisation, risk analysis and
management, and support in extraordinary finance transactions.

Our experienced professionals develop unique frameworks and strategies that
enable a product-centric company to become Customer-centric and data driven. You
will harness the power of strategic and innovative frameworks to lead
customer-centric business transformation programs as well as the power of data &
analytics to map, design and improve the customer lifecycle management, defining
the evolution of the client's organizational and technological structure to meet
the evolving scenario.

Specifically,



when you join the Customer Salesforce Team in Milan, you will have
the opportunity to be part of the biggest revolution taking place by rethinking
customer experience models from a digital perspective, including through the
adoption of the latest AI solutions applied to CRM. You will work closely with
market-leading companies on innovation topics and support our clients throughout
their digital transformation journey, with the opportunity to follow projects in
their entirety, on an end-to-end basis: from process and requirements analysis,
to solution design, through to development, testing and go-live.

Specifically, you will be tasked with:

• Analysis, design, and implementation of innovative solutions based on the
Salesforce suite, with a particular focus on Service Cloud (customer service
management, case management, omnichannel), Sales Cloud (sales cycle management,
pipeline, forecasting) and Experience Cloud (c

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7c7ure