Technical Support Analyst
Pubblicato il 10-08-2026 - Jobgether in Italia
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Analyst based in Italy.
Join a fast-growing technology environment where you'll play a key role in supporting innovative payment and financial solutions used by businesses around the world. As a Technical Support Analyst, you will work at the intersection of customer success, engineering, and product development, helping partners resolve complex technical issues and optimize platform integrations. You'll investigate API-related challenges, analyze system behavior, and contribute to continuous product improvements through actionable technical insights. This role offers the opportunity to work with modern technologies in a collaborative, high-impact environment where ownership, problem-solving, and clear communication are highly valued. If you enjoy troubleshooting complex systems and making a tangible difference for customers, this position offers an exciting opportunity to grow your technical expertise.
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Accountabilities
Investigate,
troubleshoot, and resolve advanced technical issues affecting platform functionality, APIs, and partner integrations.
Support customers and business partners by diagnosing complex integration challenges and providing clear technical guidance to achieve successful resolutions.
Manage support incidents from initial triage through resolution while meeting service level agreements (SLAs), customer satisfaction goals, and quality standards.
Collaborate closely with engineering, product, and other internal teams to escalate complex issues and drive timely resolutions.
Analyze application logs, system data, and SQL queries to identify root causes and recommend corrective actions.
Create and maintain technical documentation, troubleshooting guides, and knowledge base articles to improve internal efficiency and customer self-service.
Share recurring customer feedback and technical insights with Pr