Junior IT Workplace Administrator
Pubblicato il 10-08-2026 - Abercrombie & Kent in Milano
Job Description:
Junior IT Workplace Administrator – EMEA
Location: Milan, Italy (Office-based)
Type: Full-Time
Reports to: IT Workplace Administrator – EMEA
Salary: EURO 23,000.00 - 25,000.00
About the Role
As our Junior IT Workplace Administrator in the Milan Office, you will be the
heartbeat of technical support for our Milan office and a vital member of the
Regional EMEA IT Workplace team. This is a unique opportunity to support a
diverse and adventurous internal user base across various environments, ranging
from corporate offices to remote camps, hotels, and even river boats. This role
will have a regional focus and provide support across the EMEA region.
You will provide high-quality 1st and 2nd line support, ensuring that our team
members can focus on delivering world-class travel experiences with minimal
technical disruption.
Key Responsibilities
* Support & Incident Management: Manage and resolve support queries via the IT
service desk, phone, email, Teams, and in-person. You will act as the first
point of contact and escalate complex issues within the Global IT Team to
ensure timely resolutions.
* Onboarding & Offboarding: Coordinate with local teams to manage the full
lifecycle of employee accounts, including hardware and software provisioning
for new starters and secure offboarding for leavers.
* Asset Management: Maintain rigorous asset and user lists. You will manage the
lifecycle of hardware assets according to company guidelines, including
procurement and decommissioning.
* System Maintenance: Ensure all user equipment is properly maintained through
regular hardware servicing and software patching/updates.
* Collaboration & Projects: Assist the Global IT Infrastructure team with
regional projects and system upgrades. Proactively recommend technology
improvements to keep the company efficient and competitive.
* Documentation: Create and maintain clear technical documentation for the
internal IT team, as well as user-friendly Standard Ope