Reservations University Intern

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7c8lhl

The Gritti Palace, a Luxury Collection Hotel, part of Marriott International, is
currently looking for a Reservations Intern.

It is a full-time internship (40-hour working week made of 8 hours per 5 days
and 2 days off).

What we offer

* Professional career progression at international level in 10.000+ Marriott
hotels
* Learning and development opportunities online, on the job and in class
* Experienced management & motivated and engaging colleagues
* Charity events, Wellbeing activities and voluntary work in the community of
Venice through the TakeCare program
* Canteen service
* 550€ monthly reimbursement

What you will do

The purpose of the Internship is to give the Intern an overview of the Company
and Hotel organization and understand the role of the different departments

Within the specific department, the Trainee will shadow and actively support the
Tutor in order to acquire professional skills. At the end of the internship
program the Intern will be able to:

Process reservation requests, changes, and cancellations received by phone, fax,
or Email.





Identify guest reservation needs and determine appropriate room type.

Verify availability of room type and rate.

Explain guarantee, special rate, and cancellation policies to callers.

Accommodate and document special requests.

Answer questions about property facilities/services and room accommodations.

Follow sales techniques to maximize revenue.

Input and access data in reservation system.

Indicate special room reservation types by inputting the correct code and rate
into the reservation system.

Follow proper escalation procedures when addressing guest concerns.

What we’re looking for

* Bachelor/Master Degree in Hospitality or humanities
* Fluent written and spoken English and Italian
* Knowledge of Microsoft Office
* Passion for luxury hospitality
* Team Work, communication and problem solving skills
* Can-do attitude along with strong motivation and enthusiasm
* Positive outlook and outgoing pers

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7c8lhl