Customer and Supplier Claims Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7c8n8t

Coordinate emergency and containment actions further to customer claims, including activities of residents and sorting companies

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Lead the problem-solving process following customer complaints, coordinating a cross-functional team

Issue claims to suppliers, in case of non-compliant components identified during incoming inspection, production, or by the customer

Analyse the consistency of 8D reports received from suppliers and monitor supplier action plans

Skills Required

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- Educational background in technical or scientific disciplines

- Familiarity with problem-solving methodologies (e.g., Ishikawa, 5 Whys, Root Cause Analysis)

- Strong skills in Microsoft Office tools (Excel, Word,



PowerPoint)

- Leadership, persuasion, and coordination skills

- Knowledge of ISO 9001 and IATF 16949 standards

- Knowledge of VDA standards

- Knowledge of customer requirements related to claim management

- Knowledge of the SAP ERP system

- Familiarity with statistical concepts

- Ability to xysqume use measurement equipment

- Experience in the automotive industry

- Experience in non-conformities management

Responsibilities

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- Manage customers’ and suppliers’ claims, ensuring effective problem resolution for quality-related issues and compliance with customer-specific requirements

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7c8n8t