Program Manager
Latin America | 100% Remote
About CodeRoad
CodeRoad provides end-to-end software development services, helping businesses scale with ideal infrastructure solutions. From staff augmentation to dedicated IT teams and general software engineering, our nearshore technology services empower businesses to thrive in an ever-evolving digital landscape.
About the Role
The Program Manager serves as the technical backbone and operational anchor for our high-performing PODs. Bridging the gap between high-level client strategy and daily tactical execution, you will lead cross-functional delivery teams—guiding Senior, Intermediate, and Junior project staff toward consistent execution excellence.
This role is critical to scaling our nearshore delivery operations and driving long-term client retention. By combining hands-on team leadership, proactive risk management, and solution advisory, you will ensure that software delivery decisions directly align with our clients' business goals while fostering a culture of continuous mentorship and team growth.
Key Responsibilities

Anchor Delivery Execution: Own the full program delivery lifecycle by breaking down complex program requirements into manageable backlogs, estimating milestones, and unblocking daily POD activities.
Lead and Mentor PODs: Direct daily team operations, foster high morale, and actively mentor engineers and project staff through structured feedback, 1:1 sessions, and performance evaluations.
Drive Strategic Client Partnerships: Serve as the primary delivery point of contact for client stakeholders, proactively managing expectations, communicating technical progress, and identifying account expansion opportunities.
Optimize Delivery Quality: Establish and enforce rigorous local delivery review processes, ensuring all outcomes strictly adhere to CodeRoad’s standards and client SOW requirements.
Mitigate Delivery Risks: Proactively identify, track, and resolve project-level bottlenecks, technical blockers

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