Customer Service

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WHO WE ARE

The IMA Group is a world leader in the design and manufacture of automatic
machines for processing and packaging pharmaceutical, cosmetic, food, tea and
coffee products, as well as in industrial process automation. We are constantly
focused on innovation: through significant investments in R&D; and ongoing
dialogue with customers, local communities, and the supply chain, we promote an
environmentally conscious approach aimed at achieving sustainable development.
Our history is marked by steady growth, also supported by continuous investment
in people and skills development. With more than 7,000 employees 59% in Italy
and 41% worldwide we are present in over 80 countries.

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For the IMA ACTIVE Division, we are looking for a Customer Service - Software
Technician.

IMA ACTIVE designs and manufactures machines and systems for the processing and
dosing of solid oral medications.

Work location: Ozzano dell’Emilia (BO)

THE ROLE

* Serve as the primary point of contact for customers, branches, and agents for




all post-sale activities related to machinery and promote the sale of spare
parts, services, and upgrades;
* Liaise directly with customers to resolve service issues and oversee the
installation of systems and production lines in the pharmaceutical sector, in
constant coordination with the Division’s technical and installation teams;
* Manage technical interventions at customer sites, including commissioning,
routine and non-routine maintenance, and any malfunctions, with a particular
focus on automation components;
* Conduct courtesy visits to customers to promote the sale of spare parts,
scheduled maintenance packages, general services, and upgrades;
* Resolve troubleshooting issues directly or through coordination with the
relevant internal technical departments.

EXPERIENCE & SKILLS

* 3–5 years of prior experience in a similar role providing technical support
to customers;
* Technical expertise in PLC hardware and software, machine interfaces, and
SC

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7c9a29