Hoya Lens Italia is looking for a Branch Manager who will ensure the operational, organizational, and strategic management of the Putignano (BA) branch, coordinating the activities of Customer Service and the lens assembly laboratory, while guaranteeing high standards of service, quality, operational efficiency, and support to the sales network.
This role will act as the main local point of reference for coordinating internal activities and interfacing with Milano Office, contributing to the achievement of company objectives through leadership, analytical skills, and a customer-oriented approach.
Key Responsibilities
Operational Coordination
Oversee the daily operations of the branch
Coordinate and supervise the Customer Service team
Manage the lens assembly laboratory and production activities
Monitor workflows, priorities, and operational performance
Optimize internal processes and turnaround times
Handle operational urgencies and resolve critical issues
Customer Service
Ensure high levels of customer satisfaction and service quality

Support the team in managing complex customer requests
Handle escalations and sensitive client situations
Collaborate with opticians and optometrists to deliver effective solutions
Perform technical and operational troubleshooting
Technical Support
Provide first-level technical support on ophthalmic products and processes
Work closely with technical and quality departments to resolve issues
Monitor technical complaints and corrective actions
Contribute to continuous improvement initiatives
Cross-functional collaboration
Partner with Area Sales Managers and Regional Sales Managers
Support the sales team in managing key and strategic clients
Ensure operational alignment with local market needs
Contribute to business development and customer retention activities
Collaboration with central functions
Act as the main point of contact with Milan central functions
Share KPIs, reports, and operational updates
Ensure the implementation of compa

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