Product Knowledge Manager DI (VIE)
Pubblicato il 10-08-2026 - Agicap in Milano
About Agicap
Per il seguente ruolo potrebbero essere richieste diverse soft skill ed esperienze. La preghiamo di consultare attentamente la panoramica riportata di seguito.
Created in Lyon in 2016 by three French entrepreneurs, Agicap is one of the fastest scale‑ups in Europe, with over 8000 customers, 650 employees and fast revenue growth (7x between 2021 and 2024). Agicap is part of the French Tech 120, rewarding the most promising startups in France.
Agicap allows Finance teams of Mid‑Market companies to efficiently manage and forecast their cash, pay their suppliers and get paid. By combining a Treasury Management System, and Accounts Payable and Accounts Receivable solutions into a single platform, Agicap aims at becoming the next leading Treasury Management platform for mid‑market companies.
We have raised €145M since our creation, with prestigious VC funds including AVP, Greenoaks, Partech and BlackFin, with a last round in November 2024.
These additional resources further fuel our product innovation, allowing us to grow significantly and accelerate our international expansion across the world.
We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!
The Job
On a daily basis, you'll alternate between support, internal product knowledge and side‑projects:
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- Handle incoming requests from internal teams (CS Care first, then Sales, Onboarding…) – qualify them, prioritize them, and know what can wait.
- Investigate product bugs and limitations: reproduce, understand, document – then elevate cleanly to Support Engineers with a solid case (logs, context, hypotheses).
- Partner with Product Managers and Tech on the right solutions, then measure their real impact on internal users.
- Design training sessions – both onboarding and continuous learning. Each role (CSM, Sales, Onboarding) has its own product learning path.
- Build and maintain the internal documentation on Notion – articles, videos, quizzes.
Think of it as a real editorial product, with users and metrics.
- Orchestrate internal communication around new features : you make a feature understandable and actionable for 100+ teammates.
Concrete examples: structuring an onboarding learning path for new CSMs, spotting a recurring pattern in CS Care tickets and proposing a durable fix, writing the documentation for a new payment feature ahead of release.
How we work in the team:
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- 12 PKMs, international team covering all Agicap markets (FR, IT, ES, DE, UK…)
- Daily sync within the sub‑team to align on priorities and ongoing projects.
- Monthly sync with Product Managers on upcoming features.
- Manager: Matteo , based in Milan — the team operates in English day‑to‑day (Italian is a nice plus).
- AI in our daily workflow : we actively integrate AI (Claude, internal agents) to speed up ticket resolution, structure documentation, and surface patterns across requests – it's a real continuous improvement project.
- Springboard mindset : many internal doors open from this role, especially toward Product Management.
Who we're looking for
We're targeting a junior / end‑of‑studies profile (0–2 years), with concrete signals rather than a perfect CV:
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- Background in engineering , Computer Science , or a Master's in economics/finance with a tech / banking specialization – what matters most is that APIs , JSON , and an IDE like VS Code don't scare you.
- Initial experience (internship, school project, side project) in project management , product , tech support , or ticketing .
- Comfortable with context switching : you can move from a bug investigation to a training session to a product meeting in the same morning.
- Comfortable in a fast‑paced and demanding environment : the rhythm is sustained, requests come in continuously.
- Owner mindset : you see your topics through to the end, you don't drop an investigation halfway.
- Key soft skills : resilience, humility, curiosity, pedagogy, rigor, ability to prioritize.
- Languages:
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- Fluent English required (international team)
- Italian, French, or German : a real plus.
The technical context you'll encounter
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- Daily tools : Notion (documentation), ticketing tools, frequent use of VS Code to dig into raw data.
- Technical formats you'll need to grasp:
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- REST APIs, JSON, basic application logs.
- Endpoints and related tools (Swagger, Postman…)
- Business domain : banking connectivity :
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- Open Banking, aggregators, PSD2, a rich and exciting field, which we'll teach you in‑house.
- Bank File Connectivity (Ebics, Swift)
What we offer
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- An internship in Milan at a fintech scale‑up growing fast internationally (8 countries, 8,000+ customers).
- A role at the heart of the product with rare cross‑functional exposure for an intern: Tech, Product, CS, Sales, Marketing.
- Real PM springboard : 5 PKMs have moved into Product Manager roles after an average of 2 years. It's our best internal product school.
- High‑level discussions on substantive topics: banking connectivity, product reliability, scaling.
- Milan offices, meal vouchers, health insurance, and the ecosystem of a scale‑up that invests in its talent.
- Start date: September
Hiring process
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- Screening with me Théo (Senior Talent Acquisition) – 30 min to discuss your background and motivation. xysqume
- First interview with Romain (culture fit, Agicap vision, role understanding) – 45 min.
- Second interview with Matteo – live case study (prioritization + analysis, doc to read beforehand) – 1h.
€2,900 - €3,000 a month
AGICAP is committed to providing equal opportunities for everyone, and we foster an inclusive work environment that values diversity!
Non vediamo l'ora di incontrarvi !
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