Guest Service Desk Agent

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7cal0d

Guest Service Desk Agent

As Guest Service Desk Agent, I will fully comprehend the vision of Six Senses to
help people reconnect with themselves, others and the world around them and our
values of local sensitivity and global sensibility, crafted experiences,
emotional hospitality, responsible and caring, fun and quirky and pioneering
wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of
everything we do at Six Senses. I will safeguard these pillars and ensure full
knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

As Guest Service Desk Agent, I will assume full responsibility for
the efficient operation in the following:

* Check and assist with the setup of daily operations of the spa reception
according to Six Senses Spa standards.
* Make, reconfirm and verify guest bookings and manage appointment cards or
appointment schedules for the following day.
* Ensure the cleanliness and hygiene of the reception area and spa
concentrating on front of house areas.




* Remove and replace towels and amenities in the spa common areas (included wet
areas) as needed.
* Ensure retail is offered appropriately to the guests and retail area is set
up as per standards.
* Answer the telephone and email communications.

* Upkeep Six Senses guidelines and standards of service and operation. My
performance benchmarks are maintained and exceeded.

* Strictly adhere to LQA standards and guest comments.

Qualifications & Salary Range

To execute the position of Guest Service Desk Agent, I must have the required
qualifications, technical skills and experience in a similar role in luxury
hotels with proven results and includes the following:

* High school diploma or equivalent and at least 1 year experience in a similar
luxury spas and health clubs with proven references. Hospitality
diploma/degree from a recognized hospitality school is preferred.

* Technical skills include MS Office – Word, Excel, PowerPoint a

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7cal0d