Technical Support and Service Engineer
Pubblicato il 10-08-2026 - Solplanet in Italia
Our belief:
At SOLPLANET, we are driven by a simple idea: solar for everybody
We strive to create the best possible experience for distributors, installers and end users
That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly
Who We Are:
Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions
AISWEI has more than 15 years of expertise in R&D; and manufacturing, with a strong technology heritage from both Germany and China
With 32 GW of annual production volumes (2024), AISWEI is one of the largest manufacturers of solar string inverters world-wide
AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider
Our team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide - every day
How you´ll help us:
Provide technical troubleshooting support to distributors, installers, EPCs and customers via phone, e-mail and digital communication channels.
Provide commissioning support for Solplanet products, both remotely and on-site.
Deliver technical training sessions, webinars and product presentations to distributors, installers and internal colleagues.
Support pre-sales activities by providing technical consultancy during customer meetings when required.
Develop and maintain strong relationships with distributors, installers, EPCs and service partners.
Collaborate closely with the Sales team to strengthen customer relationships and support business development.
Work with Product Management, R&D; and HQ teams to resolve technical issues and continuously improve products.
Collect field feedback from customers and communicate product improvement opportunities to Product Management and RD