Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and
information in a way that moves the world. We connect financial institutions,
corporations, merchants, and consumers to one another millions of times a day –
quickly, reliably, and securely. Any time you swipe your credit card, pay
through a mobile app, or withdraw money from the bank, we’re involved. If you
want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Managed Service Manager

About your role:

The Managed Service Manager role in Milan will need to operate within an
outsourced services model that must combine strong client-facing leadership with
operational, technical, and commercial accountability. The role requires the
ability to represent the service provider and our partners while ensuring
consistent, high-quality delivery aligned to client expectations, contractual
commitments, and regulatory obligations.

The role will operate across the Software Development Life Cycle (SDLC) from

concept to production.

Accountable for:

* The successful delivery of the Regulatory & Scheme Compliance changes.
* Production Support & Incident Management.
* Consultancy regarding credit and debit card processing.
* Projects/Change & deployment of enhancements, new technology & products.

Elements of your role under these functions will be to drive end to end
solutions through working with key business clients and engineering groups to
engineer end to end process and IT solutions. The Managed Service Manager will
work closely with the business owners to gather customer requirements, translate
them into clear compelling business cases and requirements documents, and then
implement them to deliver solutions. Successful leaders are detail oriented yet
still should be able to see the big picture and work with the business to drive
a strategy which optimizes the IT investment. The role is expected to lead IT
teams

Managed Service Manager

HSE specialist

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