Customer Care Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7cbz2l

Oversees and/or performs a range of diverse activities for the department or organizational unit; serves as a central point of liaison with other departments and external constituencies in the resolution of a variety of day-to-day matters concerning scheduling and administration of the field services unit.
Manages field service schedule for a particular region, including customer correspondence, and directs field engineer communication. Also has decision rights and exercises judgment in coordination with the regional field services manager when dealing with customers on issues such as discounts, applicable premiums, and non-billable concessions.
Assists in program/project planning, schedule development, and execution of stated goals and objectives.
Researches information, compiles statistics, gathers and computes various data; prepares special and/or one-time reports, summaries, audit responses or replies to inquiries, selecting relevant data from a variety of sources.
Provides logistical support for field engineers, which includes coordinating and facilitating meetings,



coordinating and planning subcontractor resources on an as‑needed basis, facilities usage, events, travel arrangements, permits and visas, as required.
Prepares proposals and engages with customers on securing orders.
Ensures the adequacy and accuracy of data for accurately invoicing customers.
Uses extensively global online planning tools in the Company ERP system for scheduling, forecasting and invoicing.
Maintains records of service contracts and ensures timely scheduling of resources in consultation with customers.
Responds to change productively and handles other duties as required.
Follows all company safety policies and procedures.
EDUCATION & EXPERIENCE
Bachelor’s degree is preferred, but not required.
Minimum of five years of administrative support experience in a field services coordination role.
Strong communication and interpersonal skills desired.
Demonstrated strong service orientation

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7cbz2l