Guest Service Line Appartenente alle Categorie Protette

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7cc79y

Requisition ID 37898-Posted 07/08/2026- Italy - Milano - Guest Experience and Customer Service - Experienced professionals
Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.
Discover some of the benefits we offer:
- My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you.
Mission:
Ensure efficient operation of the guest service line, addressing customer requests and striving for total satisfaction.
Key Responsibilities:
- Manage guest requests via telephone and personalize their experiences.
- Offer tailored services and apply upselling techniques.
- Handle customer incidents and adhere to departmental standards.




- Utilize management tools and follow improvement plans based on customer feedback.
- Ensure health and safety protocols are followed.

Requirements:
- Education: Training in Tourism, Hospitality, Marketing, or similar.
- Skills: Knowledge of telephone service, proficiency in Office 365, strong communication, problem-solving, and teamwork abilities.
- Experience: 1 year in a similar external role, and at least 6 months in a customer-facing department.

The position can be classified at level C3 of the National Collective Contract Turismo AICA, with an initial economic treatment not lower than the contractual minimums foreseen for the level that will be identified at the outcome of the selection (level C3: €1.621,40 gross monthly).
The Gross Annual Salary is €22.699,60 in relation to the skills, experience gained, degree of autonomy, responsibilities and working conditions of the position.
Further information on framing, econ

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7cc79y