Italian Speaking Customer Service Agent

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7cccme

Mercier Consultancy Group is an international recruitment and outsourcing firm that connects multilingual talent with leading employers across Europe. Scorra verso il basso per trovare i dettagli completi dell'offerta, inclusa l'esperienza richiesta e le mansioni associate. Italian Speaking Customer Service Agent Job Overview Mercier Consultancy Group is currently seeking a motivated and client-focused Italian Speaking Customer Service Agent to join a dynamic customer support services team based on-site in Sofia, Bulgaria. This is a fantastic opportunity for Italian‐speaking professionals looking to build or advance their career in the customer support services industry within a vibrant, multicultural environment. If you are searching for Italian‐speaking jobs that offer genuine career development, outstanding financial incentives, and a fully supported relocation experience, this Italian Speaking Customer Service Agent position in Bulgaria is the ideal next step for you. Key Responsibilities Deliver high‐quality customer support to Italian‐speaking clients via telephone, email,



and live chat channels, ensuring every interaction reflects the highest standards of the customer support services industry. Accurately identify, investigate, and resolve customer enquiries, complaints, and technical issues in a timely and professional manner. Maintain comprehensive and up‐to‐date records of all customer interactions within the company's CRM system, ensuring data integrity and compliance. Collaborate closely with internal teams, including technical support and escalation departments, to provide seamless end‐to‐end customer service experiences. Proactively follow up with customers to confirm resolution of issues and ensure a consistently high level of customer satisfaction. Adhere to established service level agreements (SLAs), quality benchmarks, and performance targets set by the customer support services team. Contribute to continuous improvement initiatives by sharing cus

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7cccme