Operationeel Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ccf8k

From day one at Unobravo, we've been on a mission to make mental health support truly accessible to everyone by normalizing therapy, fostering openness, and breaking down the stigma that still surrounds it. Our success is driven by an exceptional team dedicated to providing high-quality, accessible care, anytime, anywhere. With over 9,000 qualified therapists and more than 7 million therapy sessions delivered , we're proud to have made a meaningful difference in countless lives. This is an opportunity to drive the growth of our corporate mental health solutions and scale Unobravo's impact in the world of work. We're seeking someone bold, commercially sharp, and impact-driven, ready to fuel our international expansion through strong partnerships with companies.
Seniority: Mid-level
Languages: Italian, English (fluent)
As an Operations Specialist , you will play a key role in ensuring the operational excellence of the therapy journey , monitoring performance end-to-end and proactively addressing risks, bottlenecks, and disruptions.




Manage and resolve operational issues related to patient–therapist matching, session scheduling, payments, and invoicing.
Lead root‐cause analysis for recurring issues and implement preventive improvements to reduce reoccurrence.
Work closely with local operations coordinators to manage location‐specific operational issues and ensure smooth service delivery.
Contribute to capacity planning, hiring needs, and continuous process improvement.
Prepare and share the End‐of‐Day (EOD) operational report.
3–5 years of experience in Operations, Service Operations or Program Management (preferably in high‐volume scale‐ups).
Experience working in fast‐paced, high‐variability operational environments.
Proven experience coordinating cross‐functional stakeholders.
Strong problem‐solving skills, with a structured approach to root‐cause analysis and continuous improvement.
Fluency in English.
Not everyone checks every box, and that's okay. Flexibility That

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ccf8k