Senior Customer Success Manager – Strategic Accounts

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ccgfn

Responsibilities
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- Ensure customer satisfaction, retention, and growth by delivering proactive, high‑value, and personalized support throughout the customer lifecycle within our data centers.

- The Customer Success Manager (CSM) is the primary point of contact for the client for all types of requests.

- Manage customer communications (maintenance, events, incident management, improvement areas, technical work).

- Monitor and improve customer satisfaction.

- Manage client tickets using DATA4’s tools related to CSM activity.

- Identify cross‑sell/up‑sell opportunities (e.g., hands & eyes, contract upgrades, DR services, cloud services).

- Internal coordination: Be the voice of the customer internally, contributing to continuous improvement in services, processes, and communication.

Requirements

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- Proven experience in customer relationship management within data centers.

- Managing Key Accounts





- Strong listening and needs analysis skills.

- Ability to coordinate and manage projects and external service providers.

- Project management capabilities.

- Proficient with standard office tools.

- Basic knowledge of data center technologies: power, cooling, physical security, network connectivity.

- Excellent verbal and written communication skills.

- Strong customer service mindset, diplomacy, and attention to detail.

- Ability to simplify technical topics for various audiences.

- Experience managing a technical client portfolio.

- Proficient with ITSM and CRM tools.

- Fluent in local language; Fluent in English.

- Versatility and open-mindedness.

- Pragmatism and adaptability.

- Strong interpersonal skills and active listening.

- Decision‑making ability.

- Analytical and synthesis skills.

- Methodical and detail‑oriented.

- Team spirit. xysqume

- Good stress management.

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ccgfn