Customer Success Consultant- North Italy

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Customer Success Consultant – North Italy
Country/Region: IT
Location: Collegno, Turin, IT, 10093
Req ID 86603 | Collegno, Italy, ZF Digital Solutions Italy S.r.l.
Job Description
We are looking for an enthusiastic Customer Success Consultant for North Italy to help our customers derive maximum value from our products and services by acting as a liaison between the customer and our organization. Focusing on building strong, long‐term relationships, you will proactively engage with customers to understand their needs and challenges. Your aim will be to foster customer satisfaction, retention, and loyalty by helping customers achieve their goals.
Responsibilities
Develop and maintain strong relationships with customers and act as the primary point of contact for an assigned group of customers.




Gather feedback from customers and communicate that to the product team to inform future product enhancements.
Provide product demonstrations and presentations to customers as needed. Identify opportunities to upsell or cross‐sell additional products or services to existing customers.
Assist new customers with the onboarding process, helping them get set up and familiarised with the product or service.
Provide training and educational resources to customers to help them optimise their use of the product or service.
Collaborate with internal teams, including sales, support, and product development, to ensure a seamless customer experience.
Qualifications
2–5 years experience in a customer‐facing role, ideally in Customer Success or Account Management.
A minimum of 2 years' experience within the transport logistics industry.
Background in vehicle telematics or comparable SaaS solutions, with basic technical knowledge of software and hardware systems.
Excellent commun

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ccn8x