Customer Service Tech
Pubblicato il 10-08-2026 - D. R. Horton in Italia
Job Description - Customer Service Tech - Southwest VA (2603259)
Customer Service Tech - Southwest VA - 2603259
D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at for more information.
Essential Duties and Responsibilities
- Evaluates homeowner repair issues to determine if they are warrantable items
- Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
- Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting
- Schedules and manages subcontractors to make designated warranty repairs
- Ensure all repairs are completed within compliance standards
- Certifies warranty work is completed within contractor obligations
- Develop and maintain good rapport with subcontractors and homeowners
- Follows up with homeowners to ensure concerns are addressed in a timely and professional manner
- Processes charge-back documentation and invoices
- Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
- Ability to work overtime
- Ability to travel overnight
Qualifications
Education and/or Experience
- High school diploma or general education degree (GED)
- Three or more years related experience, including carpentry work, drywall, texture repair and painting
- Must have a vehicle capable of carrying supplies, valid driver’s license and be willing to drive among designated communities in daytime and nighttime
- Excel in effective and positive communications
- Work effectively in high pressure situations
- Ability to work independently and be