2nd-Line ICT

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Axiom Technologies is a global IT services partner that supports medium- to large-scale enterprises. Please visit our website for more information about what we do at
Job Summary: We are seeking a skilled and customer-focused 2nd-Line ICT & AV Support Technician to act as the key escalation point for all advanced IT and audiovisual support incidents. In this dynamic, multicultural environment, you will play a pivotal role in troubleshooting technical issues beyond first-line resolution, supporting network and workplace environments, providing hands-on support for digital workplace and AV technologies, and maintaining high service quality. This is an excellent opportunity for a solutions-oriented team player who thrives under pressure in an international setting.
Key Responsibilities:
ICT & AV Support
- Serve as the technical escalation point for complex incidents not resolved by first-line support, performing in-depth analysis, troubleshooting, and closure of tickets.
- Provide hands-on in-person support at the site for desktop, laptop,



and AV equipment when remote solutions are insufficient.
- Install, configure, and maintain a wide range of end-user equipment, including laptops, docking stations, peripherals, mobile devices, and AV systems.
- Perform preventive maintenance and routine testing on AV and videoconferencing equipment.
- Offer comprehensive support for videoconferencing solutions (Teams, Zoom, Skype for Business, WebEx), including setup, user training, live troubleshooting, and post-event follow-up.

Digital Workplace & Network Management
- Ensure full corporate network connectivity, including VPN, VLAN configuration, and remote-access services.
- Assist with VOIP/PABX and mobile telephony (including Teams integration), troubleshooting and coordinating with central network teams where required.
- Support and document “smart hands” onsite activities related to switching, telephony, WiFi, and public internet.

Service Desk & Quality Control
- Coordinate

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