IT Service Quality Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7cczhz

Questa posizione è in Generali Italia
Riassunto dell'possibilità da parte della Joinrs AI: Generali Italia cerca un Quality Management Specialist esperto in IT Service Management per far parte del Global Command Center. Il candidato ideale ha una conoscenza approfondita dei processi ITSM, capacità di coordinare miglioramenti e gestire comunicazioni a livello dirigenziale. La posizione offre un contesto internazionale e possibilità di lavoro in remoto con colleghi distribuiti in Europa.
Il processo di selezione sarà interamente gestito da Generali Italia.
Questa opportunità è disponibile su Milano - Italy, Roma - Italy, Mogliano Veneto - Italy.
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The candidate will be part of the Global Command Center (GCC) Quality Management team, within the GOSP Infrastructure Operation division, with the ownership of:
- Defining, monitoring and optimizing the IT Service Management processes, including definition and deploy of the related internal training and communication plan
- Identifying, launching and coordinating quality improvement initiatives, including AIOps




- Managing GCC communication and reporting towards GOSP C-Levels, building effective presentations

The ideal candidate has:
- A proactive, autonomous and driving approach
- An extensive experience in IT Operation Service Management with a large knowledge of the related IT Service Management practices, specifically as Incident Coordinator and Problem Owner. Experience in Major Incident coordination or Crisis management would be a plus
- An IT Technical Operation and development background
- A strong attitude to define fact-based improvements, both on processes and technologies
- The ability to define and implement reports, to define and monitor KPIs and to identify the needed improvements
- Multiyear experience in managing projects

Main activities under the role responsibility are:
- Process analysis, design and reporting:
- Analyze, define, document and deploy process rules, procedures, KPIs (efficacy, efficiency,

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7cczhz