Remote Support Agent
Pubblicato il 10-08-2026 - EasyPark Group in Italia
As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. For our customers. For the cities and communities we serve. L1 Support Technicians are the first point of contact for our customers. They monitor the Service Desk queue for new incidents and requests, taking ownership of relevant reported incidents as well as handling phone calls and conducting triage. They see incidents through to resolution, fostering strong relationships with key internal and external customers. Due to internal progression, we are seeking an enthusiastic, energetic, and confident individual who can deliver world-class customer service to our customers and partners.
Update customers and colleagues by telephone, email, or portal on the progress of a support call or to request additional information.
Contact third parties to log support calls, get updates on open support calls, or request technical support.
Conduct remote diagnostic tests, checks, and repairs when a customer reports an incident.
Assisting in internal and external customer report generation, including collating reports, managing users and passwords
Assist with ad hoc tasks relating to implementation projects, support projects, or support administration
Regularly update open tickets in the CSM tools
Build strong relationships with customers, partners, suppliers, and internal colleagues.
Work in a support team delivering remote support
Contribute to Knowledge Management within the business in the form of documentation creation
Performing system admin duties and/or proactive daily system checks
Various administrative tasks, including collating reports, managing users and passwords
Support all in-house back office systems, including mobile pay