Group Customer Experience

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7cd5qf

Luogo di lavoro: Milano
We are looking for a Group Customer Experience for a worldwide insurance partner.
Join a global team to drive customer satisfaction across 30+ markets by transforming data insights into measurable improvements for digital and offline journeys.
You will manage the governance of strategic NPS initiatives and use AI tools to deliver clear, executive-ready reporting for senior stakeholders.
This international role requires a proactive, analytical mindset and the ability to collaborate with local leads to foster a customer-centric culture worldwide.
Initial 1y fixed term contract
2 days from home
3 days in Milan office
Retribuzione annua: 34000€ - 40000€
Esperienza 1 anno
Key Responsibilities
- Project Governance: Manage day-to-day operations for strategic CX initiatives (NPS, analytics), tracking milestones and actions.
- Data & Insights: Analyze TNPS trends and satisfaction drivers using data and AI tools to uncover actionable insights.
- Reporting & Storytelling: Create clear, executive-ready presentations and reports for senior stakeholders.




- Platform Management: Help run and improve the Medallia NPS platform and manage supplier relationships.
- Innovation & Rollouts: Support the design and launch of new global initiatives (e.G., Digital Feedback, AI-driven best practices).
- Community & Collaboration: Coordinate the global CX Community of Practice meetups and collaborate with local market leads.

Candidate RequirementsMust Have
- Experience & Education: University degree (Business, Economics, Statistics, or Marketing) and at least one prior job or internship experience (ideally in marketing, CX, customer care, or analytics).
- Skills: Strong project management, organization, and multitasking abilities.
- Analytics: Good analytical skills with experience in Data Visualization tools (like Power BI).
- Communication: Excellent English (written and spoken) and strong storytelling skills using PowerPoint.
- Mindset: Proactive, autonomous, custome

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7cd5qf