Product Support Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7cd6hn

Experteer Overview In this role you will deliver day-to-day product and infrastructure support to customers and field staff, helping with implementation, customization, and issue resolution. You will work closely with development teams to manage bugs, enhancements, and support activities, translating technical feedback into actionable solutions. Your focus on customer needs, clear communication, and cross-functional collaboration will help expand product usage and reliability. This position offers an opportunity to shape support processes and contribute to product quality at scale.Retribuzione / Benefits
- Answer customer and field support questions;
guide product integration and infrastructure issue resolution
- Coordinate with product development engineers to track and communicate design, development, support and maintenance problems and solutions
- Identify, document, and report design,



reliability and maintenance problems and bugs
- Gather and consolidate feedback from customers and field staff
- Coordinate with field support specialists and customers to address and resolve problems and expand product usage

Responsabilità
- Strong troubleshooting and analytical skills for technical issues
- Ability to collaborate with development teams on bugs, enhancements and support activities
- Excellent communication skills to translate technical needs and customer feedback
- Experience in collecting, documenting, and managing issues through ticketing systems
- Strong customer focus and cross-functional teamwork abilities
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7cd6hn