Retail Service Sales Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7cd9p1

Overview Sales & Service Specialist - Boutique Firenze - Cat. The Sales & Service Specialist will enhance customer satisfaction by managing After Sales and Client Services systems and initiatives, contributing to a seamless client experience in line with Hermès' standards of excellence.
Manage daily After Sales operations and support the store with training and morning briefings.
Collaborate with the CX Manager and store teams to resolve client or product quality issues, manage complaints, special/personalized orders, reservations, remote sales, and more.
Support the uniform dispatch process from data collection to delivery.
Bachelor's degree, preferably in fashion or languages.
~Fluent in Italian and English; French or other languages are a plus.
~ Proficient in Microsoft Excel and PowerPoint.




~ Strong work ethic, positive attitude within the team and professionalism in services provided to the customer.
Determined to be part of a people centric retail project, with vocation for human values, passion and a strong aesthetic sense.
Hermès is a French, family‐owned and independent house that employs thousands of people worldwide. The company upholds a culture of craftsmanship and excellence across its business, with a global presence in numerous stores.
Entry level

Full-time

Sales and Business Development
Industries: Retail Luxury Goods and Jewelry

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7cd9p1