10 ago - Roma
Indie Campers
✈️ Ready for your next international challenge? Join our team in Reykjavik and start a new adventure in Iceland.
Relocation support available, including a flight to Iceland covered by the company.
About Us
Indie Campers is the global leader in road-trip travel, operating one of the largest campervan and RV fleets worldwide. With a growing presence across Europe, North America, and Oceania, we are a fast-scaling company on a mission to make travel more connected, meaningful, and accessible to everyone.
The Branch Operations Manager (City Lead) plays a vital role in delivering this mission locally by ensuring high-quality rental operations, seamless service coordination, and a consistent, customer-centric experience. As the on-site leader, you will drive operational excellence, team performance, and the overall customer journey while acting as the bridge between global standards and local execution.
The Role
As Branch Operations Manager, you will have full responsibility for the daily operations and performance of our Reykjavik depot.
While remaining highly hands-on (60–70% of your time), you will also take ownership of the team's performance, operational efficiency, and financial results.
Reporting directly to the District Manager, you will lead the local team and ensure the depot consistently delivers an outstanding customer experience while operating in a cost-effective and high-performing manner.
Key Responsibilities
Own the end-to-end performance of the city depot across Rental and Servicing operations.
Lead, supervise, and develop the local operational team, including shift planning, task allocation, and performance feedback.
Be a culture setter and lead by example.
Track daily KPIs and ensure Standard Operating Procedures (SOPs) are consistently followed.
Monitor vehicle availability and proactively reduce downtime, including performing repairs when necessary.
Manage depot costs, including consumables and rework prevention, while maintaining discipline
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