Sales & Service Reps

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ce34q

Call Center Representative (Pre-Post sales and Italy representative in front the corporate located at Israel) You will be the primary point of contact for our customers, providing exceptional service and resolving their inquiries or concerns. Your role will involve handling inbound and outbound calls, ensuring customer satisfaction, and maintaining accurate documentation of interactions. Your excellent communication skills, problem-solving abilities, and dedication to customer service will contribute to the overall success of our call center operations. **Responsibilities**: - Answer incoming calls promptly and professionally, addressing customer inquiries, resolving issues, and providing information about products or services.
- Make outbound calls to follow up on customer inquiries, conduct surveys, and provide relevant updates or information as required.
- Actively listen to customers, demonstrate empathy, and show a genuine desire to assist them with their concerns or questions.
- Identify and assess customer needs, providing accurate and timely solutions or escalating complex issues to the appropriate department.
- Use our customer relationship management (CRM) system to log all customer interactions, ensuring accurate and comprehensive documentation.
- Process customer orders, returns,



and exchanges accurately and efficiently, following established procedures and maintaining a high level of attention to detail.
- Stay up-to-date with product knowledge, promotions, and company policies to effectively address customer inquiries and provide accurate information.
- Meet or exceed performance targets, including call handling metrics (e.g., average handling time, first call resolution, customer satisfaction ratings).
- Collaborate with team members and other departments to resolve customer issues, share knowledge, and contribute to a positive and supportive work environment.
- Participate in ongoing training sessions and workshops to enhance your skills, product knowledge, and customer service techniques.
- You will be our representative in front the corporate at Israel.
- In addition, you will need to assist and resolve any possible “general” non-expected issue (working together with the corporate at Israel)
- From time to time we will need your assistance with marketing activities. **Salary**: €2,800.00 - €3,200.00 per month Application Question(s): - Must live in Italy, region does not matter **Language**: - English (required)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ce34q