IT Workplace Service Delivery Specialist - Retail
Pubblicato il 10-08-2026 - Experteer Italy in Milano
ph3Experteer Overview /h3pIn this role, you will manage and evolve IT Workplace services with a Retail‑first focus, ensuring high-quality user support across Retail, Corporate, and Industrial users. You’ll drive vendor governance, ITIL process improvements, and the adoption of AI‑powered tools to enhance digital employee experience. You will coordinate store lifecycle activities (openings, relocations, closures) and align in‑store solutions with corporate technology platforms. This is a cross‑functional, impact‑driven position in a fast‑paced luxury retail environment. /ph3Retribuzione / Benefits /h3ulliCoordinate and monitor IT Workplace services supporting the Retail business /liliManage IT vendors, including Service Desk providers and technology partners /liliOversee the evolution and governance of the ITSM platform /liliManage and continuously improve ITIL processes /liliMonitor service KPIs and SLAs to ensure quality and performance /liliSupport IT Workplace projects, including rollouts and self‑service portals /liliOversee IT services supporting the store network with end‑to‑end visibility /liliManage IT aspects of the store lifecycle (openings, relocations, closures) including readiness, hardware deployment, POS setup, go‑live,
and decommissioning /liliCoordinate vendors and collaborate with Retail IT teams for delivery and issue resolution /liliContribute to alignment between in‑store solutions and corporate platforms /liliAct as operational point of contact for Retail and Store Operations stakeholders /liliManage the device lifecycle across the organization /liliSupport defined AI and automation solutions for service management and monitoring /li /ulh3Responsabilità /h3ulli2–3+ years in IT Workplace, End User Computing, or Service Delivery with Retail exposure /liliExperience with ITSM platforms, preferably ServiceNow and/or HaloITSM /liliFamiliarity with Microsoft 365, Entra ID, Intune; Teams and collaboration tools /liliExperience with AI‑powered productivity tools (Microsoft Copilot, ChatGPT, Claude) /liliKnowledge of retail systems and POS solutions (hardware and software) and in‑store operations /liliUnderstanding of Retail processes and store lifecycle /liliKnowledge of ITIL processes (e.g., Change Management, Demand Management) and/or relevant certifications /liliStrong vendor and cross‑functional coordination, ownership mindset, and results orientation /liliProficient in English; willingness to travel across Italy and Europe /li /ul /p #J-18808-Ljbffr