Senior Ecommerce Operations Manager
Pubblicato il 10-08-2026 - Henal Luxury Jewels Group in Palermo
About the Role Palermo has long been associated with craftsmanship, sophistication, and timeless elegance, and at Henal Luxury Jewels Group, we bring those same values into the world of digital luxury retail. Our company specializes in premium jewelry collections that combine heritage artistry with modern ecommerce innovation. We believe that online luxury shopping should feel personal, seamless, and unforgettable. We are seeking a Senior Ecommerce Operations Manager who can oversee and optimize the entire ecommerce ecosystem across our luxury retail platforms. This is not simply an operations role. You will shape the customer journey, improve operational efficiency, and lead initiatives that directly influence revenue growth and brand reputation. You will work closely with marketing, logistics, merchandising, and customer experience teams to ensure every interaction reflects the premium standards of our brand. Why Work With Us?The Environment Our Palermo office is located in one of the city's most vibrant commercial districts, surrounded by upscale boutiques, cafes, and cultural landmarks. We have created a collaborative workspace designed to encourage creativity, innovation, and strategic thinking. Luxury Retail Excellence We are passionate about creating premium customer experiences both online and offline. Your ideas and operational expertise will directly influence how customers engage with our brand globally. Digital Innovation Our ecommerce infrastructure combines modern retail technologies, advanced analytics, and customer-focused digital strategies. We continuously invest in improving our platforms and processes. Career Growth We believe in long-term development. You will have access to leadership workshops, industry conferences, and specialized training programs focused on ecommerce, luxury retail, and digital transformation. Key ResponsibilitiesEcommerce Operations Leadership Manage and optimize day-to-day ecommerce operations including order fulfillment, inventory coordination, returns management,
and platform performance monitoring. Customer Experience Optimization Ensure customers receive a seamless and premium online shopping experience from browsing to post-purchase support. Identify opportunities to improve satisfaction and retention. Cross Functional Collaboration Partner with marketing, merchandising, logistics, and customer service teams to align ecommerce operations with overall business goals and seasonal campaigns. Performance Analytics Monitor KPIs including conversion rates, fulfillment efficiency, customer acquisition trends, and operational costs. Use data insights to recommend strategic improvements. Vendor and Platform Management Coordinate with external vendors, payment providers, shipping partners, and ecommerce technology suppliers to maintain operational reliability and service quality. Team Leadership Lead and mentor ecommerce operations staff while promoting accountability, collaboration, and continuous improvement across departments. What We Are Looking ForExperience Minimum 6 years of experience in ecommerce operations, digital retail management, or online business administration, with at least 2 years in a senior leadership role. Ecommerce Expertise Strong understanding of ecommerce platforms, online retail workflows, digital customer behavior, inventory systems, and fulfillment operations. Leadership Skills Proven ability to manage cross functional teams, oversee multiple priorities, and deliver operational improvements in a fast paced environment. Analytical Mindset Comfortable working with performance metrics, operational reporting, and data driven decision making to improve business outcomes. Communication Skills Excellent communication and stakeholder management abilities. Italian and English proficiency preferred for collaboration with international partners and suppliers. Mindset You are proactive, solutions oriented, and committed to delivering operational excellence while maintaining the premium standards expected in luxury retail. Retribuzione: €5.800,00 - €6.200,00 al mese Sede di lavoro: Di persona