Client Success Specialist
Pubblicato il 11-08-2026 - International Sos in Milano
ppWe are looking for a Client Success Specialist (12-month fixed-term contract) to join our team in Milan. /ppIn this customer-facing role, you will act as a trusted partner to our clients, particularly in supporting digital solutions and related services, ensuring outstanding service delivery and driving client satisfaction. You will play a key role in managing client relationships, resolving requests and supporting product adoption concerning digital solutions, and collaborating cross-functionally to deliver best-in-class solutions. /ppInternational SOS is the world’s leading medical and security services company with over 13,000 employees working in 1,200 locations in 90 countries. Established 40 years ago, we have become the market leader for an extensive client base of Fortune 500 companies, NGO’s and governments around the world. /ph3Key responsibilities /h3ulliPosition yourself as an expert in our digital products and services by continuously maintaining up-to-date knowledge of product developments and roadmaps, ensuring the highest level of service for our clients /liliDrive the adoption of digital products and services, e.g.
through client training to support customer retention and growth /liliSupport clients with various requests and inquiries concerning our digital products and services /liliAssist with the implementation of digital products for our clients /liliSupport the Account Management and Business Development teams in client discussions /liliGather customer feedback to contribute to continuous product improvement /liliCoordinate data accuracy reviews with clients /liliPrepare regular status reports for internal and external stakeholders /li /ulh3About you /h3ulliYou have experience in customer support within a professional services or international B2B environment /liliYou work in a quality- and customer-oriented as well as structured manner, know how to set priorities, and take initiative proactively /liliYou are characterised by an independet, structured, and solution-oriented working style, combined with a hands-on mentality, and you are a strong team player /liliYou are fluent in Italian and English, additional European languages are an advantage /liliYou have successfully completed a degree or have a comparable qualification /li /ulh3Benefits /h3ulliCompetitive salary and comprehensive benefits package /liliFlexible working environment /liliAn opportunity to thrive in an international environment /liliMeaningful work with a global impact /liliWarm, supportive, and open company culture /li /ul /p #J-18808-Ljbffr