IFS Training and Application Analyst EMEA

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7chfeq

ppWe are seeking a detail-oriented, proactive professional to join our team to create and administer training artefacts for our global IFS Cloud platform using the cloud-based training application ClickLearn. This role will involve navigating IFS Cloud workflows to create, update and publish training material in multiple formats including live guidance for the continuous development and expansion of the IFS Cloud system. The role will also involve general administration of the ClickLearn system supporting other creators and users. Furthermore, it will support IFS Cloud continuous development by creating workflows eForms, quick reports and custom fields et cetera. /ph3KEY RESPONSIBILITIES /h3h3Training Change: /h3ulliCreate manuals, process documentation, and training materials using ClickLearn. /liliSupport the development and delivery of role-specific training materials for end users. /liliProvide ongoing support and coaching to users. /liliAct as a change agent to promote system adoption and engagement. /liliSupport user acceptance testing (UAT) and manage configuration-related test cycles. /li /ulh3Data Management Reporting: /h3ulliEnsure data accuracy and consistency across Service Management modules. /liliSupport the development of dashboards, reports, and KPIs using SQL queries and Power BI. /liliAnalyse large data sets for quality and accuracy to support data migration from older systems. /liliBasic data analysis to identify usage patterns and feedback to identify training or configuration gaps. /li /ulpConfiguration System Support (desired): /pulliOptimize workflows, business rules, SLAs, and field technician processes. /liliTranslate business requirements into functional system configurations in collaboration with IT and business teams. /liliCreate and maintain basic system data. /li /ulpContinuous Improvement Technical Support: /pulliParticipate in platform upgrades, enhancements, and new module rollouts.



/liliMonitor system performance, troubleshoot issues, and coordinate with IFS support and external partners as needed. /liliStay current with IFS Cloud updates, features, and best practices. /li /ulh3REQUIREMENTS /h3h3EDUCATIONAL BACKGROUND: /h3ulliBachelor's degree or equivalent experience in Business, Information Systems, Engineering, or related field (or equivalent experience) /li /ulh3PROFESSIONAL EXPERIENCE: /h3ulliUsing ClickLearn to create, update, and distribute learning and guidance materials in multiple formats (ideally from IFS Cloud). /liliMaintenance and administration of the ClickLearn materials and users. (desired) /liliSupporting the configuration and development of process flows in core business systems. Ideally IFS Cloud. /li /ulh3SKILLS AND KNOWLEDGE: /h3ulliUsing ClickLearn to develop training and guidance materials in multiple formats /liliUnderstanding of field service workflows, dispatching, and mobile operations (desirable). /liliUnderstanding of data structures and data relationships. /liliProficient in Microsoft Office; experience with Power BI or other reporting tools. /liliProficient in written and spoken English. /li /ulh3PREFERRED QUALIFICATIONS / NICE TO HAVE: /h3ulliStrong communication, organizational, and stakeholder engagement skills. /liliIFS Cloud certification or equivalent credentials. /li /ulh3ORGANIZATIONAL RELATIONSHIPS /h3h3INTERNAL CONTACTS: /h3ulliGlobal Service Team /liliIT Integrations /li /ulh3EXTERNAL CONTACTS: /h3ulliClickLearn support /liliIFS global support /li /ulpHenry Schein Italy is committed to the principles of equal opportunities in employment in all areas of work that it involves, combating any form of discrimination based on sex, race, skin color, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or other legally protected characteristics. /ppOriginally posted on Himalayas /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7chfeq