Italy Field Service Engineer
Pubblicato il 11-08-2026 - Datalogic in Argelato
Job DescriptionAs a Field Service Engineer, you will be responsible for installing, maintaining, and repairing a wide range of industrial barcode readers at client sites. You will serve as the primary point of contact for technical support and will play a crucial role in ensuring customer satisfaction through timely and effective service.Key Responsibilities:Installation and Commissioning: Install and commission industrial barcode scanners, ensuring they operate according to customer requirements.Maintenance and Repairs: Perform scheduled maintenance and urgent repairs to minimize downtime of equipment, ensuring all work complies with industry standards and safety regulations.Technical Support: Provide expert technical support to customers, addressing and resolving issues promptly either on-site or through remote assistance.Customer Training: Conduct training sessions for clients’ staff to ensure understanding and proper use of equipment.Documentation: Prepare detailed service reports, maintain accurate records of work performed, and update manuals as necessary.Customer Relationship Management: Build and maintain strong relationships with clients, gaining an understanding of their business needs and identifying opportunities for service improvement or product upgrades.Feedback and Reporting: Collect customer feedback and report insights to the company to continuously improve service delivery and product development processes.Requirements:Education: Diploma or Bachelor degree in a technical field such as electronics.Languages:
Italian as primary; English as additional language is considered a plus.Experience: Minimum of 3 years' experience as a service engineer, preferably within the industrial barcode scanners or a similar field.Other Information & Specific SkillsWillingness to travel up to 80% of the time across EMEA countries, with an average trip duration of 1 week.Flexibility to work outside normal hours as required to meet customer needs and service demands, including holiday season, weekends and nightshift.Commitment to understanding and addressing customer needs, ensuring high-quality service and satisfaction.Ability to prioritize tasks and respond swiftly to critical issues, ensuring minimal downtime and prompt resolution of customer concerns.Strong organizational skills, reliability, and a proactive attitude, demonstrating initiative in managing responsibilities efficiently and effectively.Troubleshooting skills with the ability to diagnose, resolve, and follow up on technical issues to ensure optimal equipment performance.Nice To Have: Residence in Lombardy, Emilia-Romagna, Veneto, or Eastern Piedmont Compensation & BenefitsAnnual Base Salary (RAL): 36,000–40,000Variable compensationWelfare and benefits packageContract type: PermanentCompany CarThe final compensation package (including base salary and potential variable incentives) will be defined based on the candidate's experience, technical expertise, and overall fit for the role.#LI-FO1Requisition ID11391- Posted07/16/2026-Monte San Pietro-Italy-N/A-