ph3DUTIES AND RESPONSIBILITIES: /h3 /brul /brliRespond to customer inquiries via phone, email, and chat channels /li /brliAssist customers with booking, modifying, and cancelling business travel arrangements /li /brliResolve customer issues and complaints efficiently, escalating complex cases when required /li /brliProvide accurate information regarding travel services, destinations, booking policies, and platform functionality /li /brliMaintain and update customer records within CRM systems /li /brliCollaborate with internal teams to ensure a seamless customer experience /li /brliCollect customer feedback and report insights to support service improvements /li /brliEnsure high levels of customer satisfaction while meeting quality and productivity targets.
/li /br /ul /brh3REQUIREMENTS: /h3 /brul /brliNative / fluent in Italian (C2) both verbal and written.
Fluent in English (minimum B2 level) /li /brliMinimum 2 years of customer service experience,

preferably within the travel industry /li /brliExcellent verbal and written communication skills /li /brliStrong problem-solving and customer service abilities /li /brliAbility to work in a fast-paced, customer-focused environment /li /brliAdaptability and flexibility to changing business needs /li /brliGood computer literacy and ability to work with CRM systems /li /brliExperience in business travel, travel management, tourism, hospitality, or related sectors /li /brliExperience handling bookings, reservations, or travel-related customer inquiries /li /brliFamiliarity with travel booking platforms or travel management systems.
/li /br /ul /brh3OFFER: /h3 /brul /brliOpportunity to work with a leading global travel tourism brand /li /brliProfessional growth opportunities within the BPO industry /li /brliCollaborative and supportive work environment /li /brliAccess to exclusive travel perks and discounts /li /br /ul /p #J-*****-Ljbffr

Italian Travel Customer Support In Portugal - Accommodation Provided

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