Marketing & Communications Manager

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ph3bMarketing Communications Manager /b /h3 pbMandarin Oriental Cristallo, Cortina (Pre-Opening) /b /p h3bAre you a master of craft? /b /h3 pAre you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. /p pMandarin Oriental is the award-winning owner and operator of some of the world's most luxurious hotels, resorts and residences, located in prime destinations across the globe, with a strong development pipeline. Renowned for creating some of the world's most sought-after properties, the Group delivers legendary service inspired by its Asian heritage while setting the benchmark for contemporary luxury hospitality. /p pbMandarin Oriental Cristallo, Cortina /b is an upcoming luxury alpine resort set above the iconic mountain town of Cortina d'Ampezzo, in the heart of the UNESCO-listed Dolomites. bScheduled to open in Winter 2026 /b, this landmark property will feature 83 elegantly appointed guestrooms and suites, many offering breathtaking views of the surrounding mountains. Blending the historic charm of the legendary Cristallo Hotel with Mandarin Oriental's legendary service and contemporary luxury, the resort will offer exceptional restaurants and bars, refined event spaces, and a world-class Spa Wellness sanctuary with extensive wellness facilities. Guests will enjoy an unparalleled alpine experience throughout the year, including skiing, hiking, mountain biking, climbing and wellness retreats, establishing the resort as one of Europe's most prestigious mountain destinations. /p h3bRole Summary /b /h3 pAs bMarketing Communications Manager /b at Mandarin Oriental Cristallo, Cortina, you will be responsible for developing and executing integrated marketing and communications strategies that strengthen the resort's positioning as one of Europe's premier luxury alpine destinations. Reporting to the bDirector of Marketing Communications /b, you will oversee public relations, brand communications, content development, partnerships, events and Corporate Social Responsibility initiatives, ensuring all activities consistently reflect the Mandarin Oriental brand standards. You will play a pivotal role during the pre-opening phase, driving awareness, storytelling and market visibility while supporting the successful launch and long-term commercial success of the resort. /p h3bKey Responsibilities /b /h3 h3bPre-Opening Responsibilities /b /h3 ul liSupport the development and implementation of the resort's pre-opening Marketing Communications strategy in collaboration with Mandarin Oriental Hotel Group Corporate Marketing Communications. /li liDevelop and execute launch campaigns to build awareness across domestic and international markets. /li liCreate the resort's marketing and PR collateral, including press kits, fact sheets, biographies, presentations and brand messaging.



/li liEstablish relationships with key media, luxury travel publications, tourism boards, influencers and strategic partners. /li liCoordinate pre-opening media visits, influencer stays, familiarisation trips and launch events. /li liCollaborate closely with Sales, Revenue, Operations and Corporate teams to ensure a consistent and impactful market launch. /li liSupport the planning and execution of the official opening and other high-profile promotional events. /li /ul h3bMarketing Communications /b /h3 ul liDevelop and implement integrated Marketing Communications strategies aligned with the resort's commercial objectives and Mandarin Oriental brand standards. /li liOversee the resort's public relations activities, media engagement and external communications. /li liProduce compelling marketing and PR content, including press releases, newsletters, speeches, presentations and promotional materials. /li liEnsure consistency in brand positioning, messaging, storytelling and tone of voice across all communication channels. /li liCollaborate with Digital Marketing to support website content, email marketing, CRM initiatives and social media campaigns. /li liMonitor campaign performance, media coverage and marketing KPIs, providing regular reporting and strategic recommendations. /li /ul h3bPublic Relations /b /h3 ul liDevelop and maintain strong relationships with journalists, editors, influencers, tourism authorities and luxury brand partners. /li liCoordinate media enquiries, interviews, press visits, photography and video productions. /li liManage PR agencies and ensure alignment with Mandarin Oriental Hotel Group Corporate Communications. /li liSupport crisis communication activities when required, ensuring accurate and timely messaging. /li /ul h3bCorporate Social Responsibility (CSR) /b /h3 ul liDevelop and coordinate CSR initiatives aligned with Mandarin Oriental's sustainability commitments and community engagement objectives. /li liBuild partnerships with local organisations, charities and community stakeholders. /li liPromote CSR initiatives internally and externally to maximise awareness and engagement. /li liMonitor and report on CSR activities and their overall impact. /li /ul h3bEvents Partnerships /b /h3 ul liPlan and execute marketing events, brand activations, PR initiatives, VIP experiences and community events. /li liManage event logistics, budgets, suppliers, guest lists and timelines. /li liCoordinate with internal departments and external partners to ensure flawless execution.



/li liEvaluate event performance and identify opportunities for continuous improvement. /li /ul h3bBrand Stakeholder Management /b /h3 ul liEnsure all marketing and communications initiatives comply with Mandarin Oriental brand guidelines. /li liCollaborate closely with Commercial, Operations, Revenue, Spa, Food Beverage and Corporate teams. /li liDevelop strategic partnerships that enhance brand visibility and guest engagement. /li liManage relationships with external agencies and suppliers to ensure quality, creativity and cost efficiency. /li /ul h3bQualifications Experience /b /h3 pThe ideal candidate will possess: /p ul liBachelor's degree in Marketing, Communications, Hospitality Management or a related field. /li liMinimum b5 years of experience /b in Marketing Communications within luxury hospitality, luxury lifestyle brands or premium consumer brands. /li liPrevious bpre-opening experience /b is highly desirable. /li liProven expertise in integrated marketing, public relations, partnerships and brand communications. /li liStrong knowledge of luxury hospitality marketing trends and guest engagement strategies. /li liExcellent copywriting, storytelling and presentation skills. /li liExperience managing media relations, events, influencer collaborations and strategic partnerships. /li liStrong commercial awareness with analytical skills to evaluate campaign performance and marketing effectiveness. /li liExcellent project management, organisational and leadership skills. /li liCreative, proactive and innovative mindset with exceptional attention to detail. /li liExcellent interpersonal and stakeholder management skills with the ability to build relationships at all levels. /li liFluency in bEnglish and Italian /b is essential; additional languages are considered an advantage. /li /ul h3bOur Commitment to You /b /h3 h3bLearning Development /b /h3 pYour success is our success. We craft unique learning and development programmes for every stage of your career, empowering you to continuously grow and succeed. /p h3bMOstay /b /h3 pAs a member of the b#MOfamily /b, you will enjoy complimentary stays and exclusive colleague rates at Mandarin Oriental hotels around the world. /p h3bHealth Wellbeing /b /h3 pWe believe that exceptional colleagues deliver exceptional service. That's why we offer a range of health and wellbeing initiatives designed to support your physical, mental and emotional wellness. /p h3bColleague Comfort /b /h3 pBenefit from comfortable accommodation, duty meals and additional colleague benefits designed to ensure a rewarding and enjoyable working experience. /p h3bCompetitive Salary Benefits /b /h3 pWe offer a competitive compensation package aligned with the luxury hospitality market, together with outstanding career development opportunities within one of the world's most prestigious hospitality brands. /p pbCompensation: /bbr/b€55,000 – €60,000 Gross Annual Salary (RAL) /b /p /p #J-18808-Ljbffr

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