Experteer OverviewIn this role, you will manage and evolve IT Workplace services with a Retail?first focus, ensuring high-quality user support across Retail, Corporate, and Industrial users.
You'll drive vendor governance, ITIL process improvements, and the adoption of AI?powered tools to enhance digital employee experience.
You will coordinate store lifecycle activities (openings, relocations, closures) and align in?store solutions with corporate technology platforms.
This is a cross?functional, impact?driven position in a fast?paced luxury retail environment.
Retribuzione / BenefitsCoordinate and monitor IT Workplace services supporting the Retail business
Manage IT vendors, including Service Desk providers and technology partners
Oversee the evolution and governance of the ITSM platform
Manage and continuously improve ITIL processes
Monitor service KPIs and SLAs to ensure quality and performance
Support IT Workplace projects, including rollouts and self?service portals
Oversee IT services supporting the store network with end?to?end visibility
Manage IT aspects of the store lifecycle (openings, relocations, closures) including readiness, hardware deployment, POS setup, go?live, and decommissioning

Coordinate vendors and collaborate with Retail IT teams for delivery and issue resolution
Contribute to alignment between in?store solutions and corporate platforms
Act as operational point of contact for Retail and Store Operations stakeholders
Manage the device lifecycle across the organization
Support defined AI and automation solutions for service management and monitoring
Responsabilità2–3+ years in IT Workplace, End User Computing, or Service Delivery with Retail exposure
Experience with ITSM platforms, preferably ServiceNow and/or HaloITSM
Familiarity xysqume with Microsoft 365, Entra ID, Intune; Teams and collaboration tools
Experience with AI?powered productivity tools (Microsoft Copilot, ChatGPT, Claude)
Knowledge of retail systems and POS solutions (hardware and software) and in?store operations
Understanding of Retail processes and store lifecycle
Knowledge of ITIL processes (e.g., Change Management, Demand Management) and/or relevant certifications
Strong vendor and cross?functional coordination, ownership mindset, and results orientation
Proficient in English; willingness to travel across Italy and Europe
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It Workplace Service Delivery Specialist - Retail

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