Technical Support Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7cj6zb

ppThe Associated Press is an independent global news organization dedicated to factual reporting. Founded in 1846, AP today remains the most trusted source of fast, accurate, unbiased news in all formats and the essential provider of the technology and services vital to the news business. More than half the world's population sees AP journalism every day. /p pThe AP Global Technical Support team provides 24x7 support for all global products and services for AP's staff and external clients. Technical Support Specialists assist with any technical problems reported by staff and external clients via email/cases, phone, and live chats. This is a hybrid role with an in-office requirement Tuesday through Thursday each week. /p h3Responsibilities /h3 ul liAssist external clients with APIs setups /li liAssist and support Elections setup and applications /li liTroubleshoot and resolve issues related to Azure, Intune, SCCM and other tools used for deployment and management of AP hardware and back-office applications /li liDeploy and support MAC and PC hardware /li liProvide support during Special events (optional) /li liDeploy mobile devices and support, iOS, and Android /li liSetup photo and video equipment /li liProvide AP staff account management, password resets,



assist with management of membership of distribution lists and groups /li liProvide account management for any portals used by the AP external clients /li liProvide support for Video technology and services used by external clients and AP staff /li liModify customer entitlements as necessary /li liGenerate API keys and welcome letters /li liAdminister various roles for external clients in the eAP system /li liTroubleshoot issues with Amazon and Microsoft cloud-based applications /li liSupport third party tools used for collaboration and information sharing /li liTrack all support activities through AP support tools /li liTroubleshoot access and functional issues with all AP Customer Portals /li liTroubleshoot and resolve issues with printers, conference rooms, and other office equipment /li liTroubleshoot and resolve issues with VPN connections / Wi-Fi networks/VOIP phone systems /li liProvide peer to peer training on as needed basis /li liWork on special projects, as necessary /li liTravel may be required /li liWork on bureau relocations and setup, as necessary /li liMust be available to work flexible hours and longer shifts, as necessary /li /ul h3Job Qualifications /h3 ul liCollege degree, technical degree or acceptable experience is required /li li1+ year(s) customer support experience (telephone, email, online chat, etc.)



is required /li liPrior News and Media industry experience is a plus /li liMust possess a service-oriented attitude and be able to communicate and coordinate well with clients and global team members via designated work channels /li liCommunicate effectively and professionally with staff of all levels /li liProven ability to work in a team environment /li liMust be a self-starter with the ability to multi-task, manage multiple workloads, take accountability, and deliver results to meet competing priorities in a busy environment /li liFamiliarity with client integrations pertaining to various Content Management Systems and Vendor Solutions /li liExperience with Windows, MAC OSs preferred. /li liUnderstanding of network protocols TCP/IP, HTTP, FTP, SMTP and NNTP. Must be able to troubleshoot problems related to these protocols /li liWorking knowledge of video and audio technology is a big plus /li liWorking knowledge of modern hardware deployment technology and be able to assist with any issues /li liWorking knowledge of XML and Jason is a big plus /li liKnowledge of Salesforce and EasyVista is a big plus /li /ul pThe annual gross base salary (RAL): €46,500 fixed. /p pApplication deadline is August 21 at 11:59 P.M. ET. /p pAP seeks to build an inclusive organization grounded in respect for differences. We support all aspects of diversity and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, gender identity, disability, status as a veteran, or other characteristic protected by law. /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7cj6zb