Help Desk Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7cj775

ppbZenith Global /b, now part of IQ-EQ, a leading global investor services group, is a financial intermediary pursuant to Article 106 of the Italian Banking Act (TUB), specialised in structured finance transactions. Founded in 2000, Zenith Global manages more than 300 securitisation special purpose vehicles (SPVs) and approximately €50 billion in assets in its role as Master Servicer. /p pWith more than 220 professionals across its Milan and Rome offices — with women representing over 63% of the workforce and 80% of management — in 2024 Zenith Global obtained the UNI/PdR 125:2022 bGender Equality Certification /b and was recognised as a bGreat Place to Work /b for two consecutive years, in 2024 and 2025. Since 2017, the company has maintained the highest “Strong” rating assigned by SP Global Ratings. /p pA market leader in real estate securitisations with over 60% market share, Zenith Global has also continued to innovate by developing, as a proof of concept, the first securitisation transaction using blockchain technology. Zenith Global performs all roles and activities connected with a securitisation transaction, from the incorporation of special purpose vehicles (SPVs) and their administrative, accounting and corporate management, to cash and payment services, as well as Master Servicing, Back-up Servicing, credit portfolio management, regulatory activities and structuring services. /p pZenith Global puts people at the centre, championing continuous development, diversity, inclusion and gender equality—core values of its corporate culture.



/p pTo strengthen its bIT /b team, Zenith Global is seeking an bHelp Desk Specialist /b to provide technical support to all employees and ensure the efficient operation of the company's IT services. /p h3Key Responsabilities: /h3 ul liManage support requests through the ticketing system, ensuring timely and accurate resolution. /li liProvide first- and second-level technical support for hardware and software issues. /li liInstall and configure laptops and smartphones for new and existing employees. /li liSupport the installation and configuration of workstations, networks, printers, and other peripherals. /li liMonitor system performance and apply software patches and updates. /li liDeliver high-quality back-office IT support to meet the needs of internal users. /li liConfigure and manage VPN connections. /li liTrain and support end users in the effective use of software and technology. /li liAssist the IT team with infrastructure management and the resolution of technical issues. /li /ul h3Preferred Qualifications: /h3 ul liHigh school diploma and/or Bachelor's degree in Information Technology, Computer Science, or a related technical field.



/li liBasic knowledge of networking concepts (TCP/IP), firewalls, and core network services. /li liGood knowledge of iOS and Android operating systems. /li liGood knowledge of Microsoft 365. /li liGood knowledge of Microsoft Azure (Microsoft Entra ID). /li liExperience with Microsoft Intune and Windows Autopilot. /li liExperience configuring Microsoft Outlook email accounts and troubleshooting related issues. /li liExperience using IT ticketing and service management tools. /li liPrevious experience in a similar IT Help Desk role. /li liGood command of the English language. /li liStrong problem‑solving abilities. /li liAnalytical mindset. /li liCustomer- and user-oriented approach. /li liTeam player with excellent collaboration skills. /li liWillingness and flexibility to independently learn new technologies. /li /ul h3Who We Are Looking For: /h3 pWe are looking for professionals with previous experience as an bIT Help Desk Specialist /b in a structured corporate environment, who are passionate about delivering excellent technical support and providing a high‑quality service to internal users. /p h3What we offer: /h3 ul liA role in a dynamic, growing and inclusive environment, with flexible working and the option to work remotely up to three days per week. /li liThe opportunity to develop and strengthen specialised technical skills. /li liThe opportunity to work closely with structured finance specialists and analyse securitisation transactions from the structuring phase onwards. /li /ul /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7cj775