09 ago - Milano
Align Technology
Department:
Customer Support
Location:
EMEA-Italy
Compensation:
€700 / month
Description
We are looking for a motivated and empathetic
Customer Support Intern
to join our team. This internship is a great opportunity to gain hands-on experience in Customer Success, learn how to manage support tools, and contribute to delivering an exceptional customer experience.
Location:
San Donato Milanese
Duration:
6 months
Department:
Customer Success
Reports to:
Customer Success Manager
Role expectations
Respond to customer inquiries via email, chat, and/or phone in a timely and professional manner
Assist in troubleshooting product or service issues and escalate complex cases to senior team members
Document customer interactions and feedback using our CRM system
Help maintain and update the knowledge base and FAQs
Collaborate with other departments (e.g., Clinical, Sales) to resolve customer concerns
Participate in team meetings and training sessions to improve support skills
What We're Looking For
Currently pursuing a degree in Business, Communication, Marketing, or a related field
Excellent verbal and written communication skills in English
Strong problem-solving abilities and attention to detail
Empathy, patience, and a customer-first mindset
Familiarity with customer support tools (e.g., Sales force) is a plus
Ability to work independently and as part of a team
What We Offer
A supportive and collaborative work environment
Real-world experience in customer service and operations
Mentorship and training from experienced professionals
Meal vouchers – 10€ per worked day
Monthly gross allowance of 700 euros
Applicant Privacy Policy
Review our
Applicant Privacy Policy
for additional information.
Equal Opportunity Statement
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
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