11 ago - Venezia
Hosco.com
ppVilla Eden, one of the Leading Hotels of the World, is a boutique luxury retreat with just 25 exclusive suites, two award-winning restaurants, and a world-renowned Med Spa. To maintain our reputation for excellence and provide exceptional guest experiences, we are seeking a Front Office Manager to lead our front office team with professionalism, precision, and passion. /ph3Role Overview /h3pAs the Front Office Manager, you will be the face of Villa Eden, ensuring that every guest interaction reflects the highest standards of luxury and hospitality. You will lead and inspire the front office team to deliver flawless service, foster a welcoming atmosphere, and create memorable experiences for our international guests. /ph3Responsibilities /h3ulliOversee all front office operations, including reception, concierge, and guest services, ensuring smooth day-to-day functioning. /liliLead and motivate the front office team, providing training, performance feedback, and professional development opportunities. /liliEnsure seamless guest experiences from check-in to check-out, addressing guest inquiries, requests, and concerns promptly and professionally. /liliManage reservations and room allocation, optimizing occupancy and revenue while maintaining guest satisfaction. /liliCollaborate with other departments to ensure personalized and exceptional service for every guest. /liliHandle VIP guest arrivals and special requests with discretion and attention to detail. /liliMonitor and improve service standards,
implementing best practices to exceed guest expectations. /liliManage front office budgets, schedules, and reports, ensuring operational efficiency. /liliUphold the hotel s reputation by maintaining a high level of professionalism, confidentiality, and integrity. /li /ulh3Qualifications /h3ulliProven experience as a Front Office Manager or Assistant Front Office Manager in a luxury hotel environment is essential. /liliExperience with Leading Hotels of the World standards is a strong advantage. /liliFluency in English, Italian, and German is required; additional languages are a plus. /liliOutstanding leadership and team management skills. /liliExceptional communication and interpersonal abilities. /liliStrong problem-solving and decision-making capabilities. /liliProficiency in property management systems and office software. /liliA guest-focused mindset with a passion for luxury hospitality. /liliPolished, professional appearance and demeanor. /liliAbility to stay calm and composed in high-pressure situations. /li /ulh3What We Offer /h3ulliCompetitive compensation and benefits, including discounts in selected shops in Merano and at our sister hotels. /li /ulpIf you are an experienced leader with a passion for creating extraordinary guest experiences, we invite you to apply for the position of Front Office Manager at Villa Eden. We look forward to welcoming you to the Villa Eden family. /p /p #J-18808-Ljbffr
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Visibilia Group
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electio
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