Chief Cx & Revenue Growth Architect

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7cjw7j

KeyPartners in Milano is seeking a Head of Customer Experience to build and scale our Customer Success and Customer Support functions.
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This is a core business role aimed at turning Customer Experience into a competitive advantage and a revenue driver.
You will own the end-to-end CX strategy, structure and scale CS and Support from the ground up, and design processes that work at 10x scale.
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The role is highly data-driven, with metrics like churn, NPS, SLA, retention and expansion guiding
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7cjw7j