TRICARE Beneficiary Services Representative FLOATER- Vicenza, Italy

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ck2q3

About the Role
As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE-eligible beneficiaries receive the healthcare services and support they need.

What You’ll Do

Multi-site Coverage: Travel 25-75% of the time based on need for coverage. Floaters could potentially travel anywhere within the EA region to include Bahrain, Belgium, Germany, Italy, Spain, and the UK.

Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.

Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.

Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.

Claims Assistance: Provide basic claims status updates and support.

Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre‑separation/retirement.

Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.

Assess & Escalate Issues: Evaluate the level of assistance needed and refer or elevate complex issues as needed for proper resolution.

Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.

Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.

Basic Qualifications

Education:

Bachelor’s degree in a related field OR;

Associate’s degree in a related field PLUS 4 years of health‑related experience OR;





Major certification in a related field PLUS 4 years of health‑related experience OR;

High school diploma PLUS 8 years of health‑related experience.

U.S. Citizenship

SOFA/Command‑Sponsored status as a dependent of an Active‑Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD

Must have a Missione Visa and Soggiorno permit

Eligible to obtain and maintain ADP IT III clearance (Non‑Sensitive Position, Tier 1)

3+ years of customer service experience

Willing and able to travel to multiple sites 25‑75% of the time

Essential Skills

Fluent in English with strong written and oral communication

Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

Effective at delivering presentations

Ability to tactfully communicate with others, both in person and on the phone

Self‑starter, able to work independently and with minimal supervision

Strong organizational, time management, and multitasking abilities

High attention to detail

Preferred Qualifications

Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis

Work background in the following areas:

U.S. military healthcare delivery system or civilian managed care

Medical or clinical environment

MHS Genesis or civilian healthcare systems, medical claims

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ck2q3