Front Office Manager - 4* Hotel
Pubblicato il 11-08-2026 - Confidential Jobs in Venezia
We are seeking an experienced and service‑driven Front Office Manager to lead the daily operations of the Front Office department at a prestigious hospitality property located in Venice, Italy . The ideal candidate is a dynamic leader with strong operational expertise, exceptional guest‑service standards, and the ability to inspire and develop a multicultural team.
Key Responsibilities
Front Office Operations
- Oversee all Front Office functions, including reception, guest relations, concierge, switchboard, and night audit.
- Ensure smooth daily operations and consistently high service standards aligned with the property’s brand values.
- Monitor room allocation, VIP arrivals, special requests, and guest preferences to guarantee personalized service.
- Maintain accurate records, reports, and operational procedures.
Team Leadership & Development
- Lead, train, and motivate a diverse Front Office team to deliver exceptional guest experience.
- Conduct regular performance evaluations and identify training needs.
- Foster a positive, collaborative, and service‑oriented work environment.
Guest Experience & Service Excellence
- Act as the primary point of contact for guest concerns, ensuring timely and effective resolution.
- Implement service‑enhancement initiatives to elevate guest satisfaction and online reputation.
- Maintain strong visibility in the lobby and public areas to engage with guests and support the team.
Financial & Administrative Management
- Manage departmental budgets, cost control, and labor planning.
- Analyze key performance indicators (KPIs) such as occupancy, ADR, RevPAR, and guest satisfaction scores.
- Collaborate with Revenue Management and Reservations to optimize room inventory and maximize revenue.
Compliance & Standards
- Ensure compliance with local regulations, safety protocols, and company policies.
- Maintain brand standards and audit readiness at all times.
- Coordinate with other departments (Housekeeping, F&B;, Maintenance, Sales) to ensure seamless operations.
Qualifications & Requirements
- Proven experience as a Front Office Manager or Assistant Front Office Manager in a 4‑or 5‑star hotel environment.
- Strong leadership, communication, and interpersonal skills.
- Excellent problem‑solving abilities and a guest‑centric mindset.
- Proficiency in English and Italian ; additional languages are a plus (French, German, Spanish).
- Solid understanding of PMS systems (Opera Cloud preferred) and hotel operational software.
- Ability to work flexible hours, including weekends and holidays.
- Strong knowledge of luxury service standards and international hospitality practices.
What We Offer
- A leadership role within a respected and confidential hospitality group.
- Competitive compensation package aligned with experience.
- Opportunities for professional growth within an international environment.
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