It Support Engineer
Pubblicato il 09-08-2026 - Sungrow Europe in Milano
Role OverviewDeliver hybrid Level 1 and Level 2 IT support to end-users in the Milan office and across Southern Europe.
Administer company devices and ensure compliance through Microsoft Intune, managing patches and configurations.
Implement and operate security measures using Microsoft Defender and Conditional Access policies, enforcing data protection.
È questo il ruolo che sta cercando?
Se sì, continui a leggere per maggiori dettagli e si ricordi di candidarsi oggi stesso.
What You Will DoManage and resolve incidents using ITSM tools like Jira and Zendesk, contributing to process improvement.
Act as the primary IT point of contact for the Milan office, overseeing IT asset management, procurement, and local infrastructure.
Provide user guidance, basic IT training, and maintain accurate knowledge base documentation.
Why It Might Be a FitJoin a dynamic IT team at the heart of our operations in Italy, ensuring the smooth functioning of our technological landscape.
You will be instrumental in maintaining business continuity,
enhancing cybersecurity, and supporting our diverse workforce.
Requirements2-5 years of experience in a combined Level 1 and Level 2 IT support role
Demonstrated working knowledge of Microsoft 365 (Exchange, Teams, SharePoint) and Windows operating systems
Hands-on experience with ITSM platforms such as Jira, Zendesk, or ServiceNow
Fluency in Italian and English (C1) is required, or Chinese (not mandatory)
Experience with Microsoft Intune/Endpoint Manager, xysqume Microsoft Defender suite, or Fortinet environments is an advantage
A sound understanding of networking fundamentals including VPN, firewall, and VoIP technologies would be beneficial
ITIL Foundation certification is considered an advantage
BenefitsIT asset management
Procurement
Local infrastructure
User guidance
Basic IT training
Accurate knowledge base documentation
#J-*****-Ljbffr