Small Business Relationship Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ckta9

Job Summary
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To manage and sustain a portfolio of business customers, building long-term relationships founded on efficient and reliable support for their business.
The jobholder will be responsible for business development both with new customers and with existing customers.
A primary objective is to cross sell the full Corporate product set.
Customer acquisition to be at the centre of focus of the jobholder.
In conjunction with Product/Credit Manager, strong focus on delivery of portfolio sales and income targets and high quality service.
To ensure full compliance and adherence to Absa Group policies.
Job Description
Sales and Service
To proactively relationship manage a portfolio of Small Business customers with the view of nurturing and growing the relationship.
Develop and implement sales strategies to deepen product detention within existing customer base and promote cross selling opportunities.
Determine the products that are most effective in meeting customer's needs and be able to propose them, at short notice, both reactively and proactively.
Increase the market share through consistent acquisition of new to bank clients.
Work with specialists like Trade Finance and Treasury to maximize sale of these products to customers.
Deliver an excellent customer service in order to improve NPS and ensure adherence to Absa Service standards.
Manage complaints in accordance with policies with an excellent turnaround time and ensuring proactively and timely solutions provided to customers.
Produce call reports in agreed format for all scheduled significant business meetings, these should be filed in the call memo section of the customer credit file.




Ensure development of and revisions to Customer Relationship Plan.
Arrange company visits and undertake product presentations where appropriate.
Develop and maintain links with local business community.
Promote use of digital channels.
Business Management
Research, create and follow up on a target list for potential new business.
Identify priority customers using the Customer Relationship Plan to assess their present and potential needs.
Maintain a high standard of Operational Control including adherence to Risk Management Control Document (RMCD) guidelines, KYC & STM procedures and other bank policies.
To ensure all Bank Policies in relation to Regulation, Compliance and Legal are fully always adhered to.
To review refer lists on a daily basis and within the set time frame.
Ensure all accounts within portfolio are linked on CID and data held comply with the Bank standards.
Ensure creation of Credit Applications.
Delinquent Accounts to be monitored and attended promptly to decrease impairment rate.
Be fully involved in the customer on boarding and Account Opening process.
Attend team meetings and contribute fully, including suggestions for ways of improving customer service.
People Management & Team Working
Build effective relationships with branch staff and key support functions.
Share knowledge experience and best practice with other team members.
Work cross functionally with the key service providers to ensure seamless service to our customers.




Creating an environment as per the values of Absa.
Depending on business contingencies, you may be called upon to perform other duties assigned to you by Management.
Self
Agree on the Business objectives.
Pursue self-development to increase personal effectiveness acknowledging strengths and areas for development.
Demonstrate the values of Absa.
Preferred Education
Degree in Banking, Finance, Business Administration, Marketing, Economics or a related field.
Partly ACCA qualified would be considered an advantage.
Preferred Experience
Degree holder with a minimum of 1 year's relevant experience in Relationship Management, Business Development, Sales, Customer Service or Banking; or
A minimum of 3 years' experience within the banking or financial services sector is highly desirable.
Knowledge & Skills
Good knowledge of branch based products and services frequently used by Corporate/Business Banking customers including features, and set?up arrangements.
Good knowledge of internal instructions/procedures.
Good knowledge of the roles and responsibilities of other members of the Relationship Team/Corporate Relationship Support Team.
Awareness of the products and services offered by the Personal Sector, including features and requirements to set up products.
Good knowledge of the Bank's service standards.
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Technical Competencies
Relationship skills
Sales and negotiation skills
General Corporate skills
Product skillsCommunication skills
Where appropriate, specialist industry knowledge of a particular industry
Behavioural Competencies
Result Driven
Communicate Effectively
Problem Solutioning
Business Ethics
Teamwork
Education
Higher Certificate: Business, Commerce and Management Studies.
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ckta9