Automotive Field Diagnostics/Flying Doctor - Technical Delegate

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ckuuu

Segula Technologiesis looking for oneTechnical Delegateto join our team and support an important Client.
Può ottenere maggiori dettagli sulla natura di questa posizione e sui requisiti per i candidati leggendo quanto segue.
he Technical Delegate will have to perform missions to accelerate repair vehicles in EE.
Each TD could work on a single vehicle or on an issue affecting several vehicles.
He's part of the technical Assistance process and team.
This SoW covers all required intervention and related services on Fleets vehicles (Failure investigation, Root Cause analysis and repair, SW update, Field Action execution, High Voltage battery repair etc.).
DeliverablesThe TD will have to use PAMIR for having the full traceability of each case.
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The TD will have to perform mission at dealer shop, transferred from Level 1 or Level 2.
Working also with other departments, he will have to fill-in some CIR-A (Customer Incident Report-Assistance) to explain every issue affecting several vehicles to ask Engineering to provide robust solution.
Efficiency will be measured through: Positive solutions and Leadtime of the cases assign to the TD
Service level Expected (to be confirmed after the bid assignment): managing >1 visit/ day, visit reporting in Customer Systems
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ckuuu