Customer Relationship Manager
Pubblicato il 09-08-2026 - Rotork in Lucca
ppWe're launching a brand?new bEngineered?to?Order (ETO) Hub /b, and this is your chance to join at the ground floor of something transformative.
The Hub is set to redefine how we deliver complex, customised solutions — faster, smarter, and with an exceptional customer experience at its core.
If you want to be part of a high?impact team shaping the future of our business, this role is for you.
/ppAs our bCustomer Relationship Manager /b, you'll be the face and voice of our ETO Hub.
You'll guide customers through the full order?to?delivery journey, ensuring their requirements are translated into robust, high?quality solutions.
This is a role where technical understanding meets customer leadership — and where your influence will be felt across engineering, operations, and commercial teams.
/ph3Responsibilities /h3ulliAct as the bsingle point of contact /b for customers, delivering clear, confident communication /liliRespond quickly to customer queries and manage expectations throughout the project /liliNegotiate with customers and internal teams to meet technical and delivery needs /liliCarry out accurate contract reviews and manage scope changes /liliOversee technical and commercial aspects of each project lifecycle /liliTrack inventory requirements and escalate risks early /liliProvide proactive updates on delivery timelines, including travel to customer or EPC sites /liliBuild strong relationships across engineering, applications, finance,
and operations /liliDevelop project plans and influence delivery timescales /liliPrepare cost estimates and present solutions to senior stakeholders /li /ulh3Qualifications /h3h3Experience Requirements /h3ulliDegree in Mechanical, Electrical, Product Design, or Industrial Engineering (or equivalent experience) /li /ulpExperience analysing, designing, testing, and improving industrial products /ppFamiliarity with structured engineering techniques /ppExperience with task management, defect tracking, requirements capture, and KPIs /ph3The Successful Candidate /h3ulliExcellent communication and relationship?building skills /liliWillingness to travel /liliProficiency with Microsoft tools, especially Dynamics CE /liliStrong problem?solving skills and industrial design experience /li /ulh3Additional Information /h3pRotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.
/ppOur purpose is Keeping the World Flowing for Future Generations.
/ppFor over sixty years, the world has relied on us to create the things that keep everything moving.
From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.
/ppToday we're respected and admired for our people, performance and products.
Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.
/ppRotork is going through an exciting period of change and growth, building on our existing market success.
It's a great time to join us and make an impact in shaping the future of our business /p /p #J-*****-Ljbffr