11 ago - Roma
Altro
Purpose of the role
The role of Assistant Manager is an essential part of the store function.
Connecting and engaging with the Zadig&Voltaire; customers, supporting the day to day activities of their team and store, and leading the store & team performance towards success.
We are looking for someone who is attentive to details, reliable, full of energy, approachable, punctual with extensive knowledge of fashion and trends of the season and confident in engaging and styling clients.
You are a role model in everything you do and you share your knowledge and skills with your colleagues.
The Assistant Manager will welcome and assist customers throughout the entire sales process while supporting & coaching their team towards excellence, always focusing on delivering the highest customer experience.
As an Assistant Manager, you are part of maximising store targets, providing an optimal and personalized customer service while complying with the Zadig & Voltaire procedures and standards.
You will support the store manager in building a store environment that nurtures creativity and employees development.
Expectations of the role
Be a brand ambassador and embrace the brand Selling Ceremony
Lead your team by example
Drive sales: you coach your team in delivering exceptional and personalised customer experience
Lead your team towards success through training & coaching in order to exceed the store objectives and KPIs
You are constantly present on the shop floor and fully available to look after customers needs
Be able to build customer loyalty, understand customer relationship management
Be able to communicate efficiently and effectively
Be knowledgeable of the collection and the brand iconic pieces
Be a brand ambassador and embrace the brand Selling Ceremony
Inspire the team and lead by example
Support the development of the team and store KPIs
Be proactive in developing your team skills and brand/product knowledge
Ensure you adhere to all organisational aspects to ensure your team works in conditions enabling success
Be approachable and a great communicator who can ensure business runs smoothly
Operations
Drive sales: Fully proficient on operating till system, payments and fraudulent transactions
Follow company policy and procedures
Manage the opening and closing procedures for your store and ensure luxurious store environment and standards
Fully proficient with all operational aspects and procedures, and proactive to learn new processes
Manage the loss prevention procedure, perform regular inventories and communicate any discrepancies
Have an awareness of the loss prevention procedures in store and communicate these to the team
Pay attention to the security of the team and customers, by respecting health & safety guidelines
Maintain a good completion of the administration tasks for the store (banking, cash handling, credit notes, exchanges and refunds, trackers…)
Manage the needs of customer including exchanges, credit notes
Offer each customer the opportunity to be on the mailing list
Maintain the replenishment of bags, boxes etc
Follow up stock transfers between stores and manage the faulty items procedure with the support from the manager
Answer calls promptly and efficiently, with a pleasant and welcoming manner
Execute the loss prevention procedure and conducts regular inventories
Be commercial in everything you do !
Manage deliveries, ensure replenishment is made and new collection is processed according to the ZV guidelines
Manage the VM guidelines implementation and train your team on all VM aspects & standards
Know how to adapt the VM guides to the space.
Ensure the shop floor and the windows standards are impeccably maintained
Know, use and communicate the VM tools and guidelines to the team.
Human resources
Support the recruitment for the store with the manager
Train and develop the team with a development plan that emphasizes their skills
Follow the training progress of the new employees
Identify the team members with growth potential and set up plans to develop their skills
Coach and motivate your team by giving them skill targets to achieve
Create a positive and inclusive work atmosphere, motivate and recognize achievements within the team
Required knowledge & skills
Demonstrate strong leadership skills and passion for people development
Be a quick learner and good listener
You must have excellent communication & organisation skills
Understands how to deliver and coach luxurious customer experience
Understand the business KPIs
Show passion about the luxury retail and interest in fashion and retail market trends
Leads by example in all occasions
Details focused!
Problem solver! Adapt to new situation, be proactive!
Great people skills, excellent team work skills, be enthusiastic, dynamic!
Excellent team work skills
Positive and proactive attitude and knowledge of motivating a team
Sense of the responsibilities and of the priorities of the store
Be eager to learn, develop yourself and others.
Personal data
If we receive your application, the information collected will be processed by Zadig & Voltaire for the purposes of managing the recruitment process.
This processing is based on the performance of pre-contractual measures. Your personal data will be retained for a period of two years from the end of the recruitment process. It will only be shared with internal teams and any service providers involved in the recruitment process.
You may access your personal data, have it rectified, request its erasure, or exercise your right to restrict the processing of your data. To exercise these rights or for any questions regarding the processing of your data, you may contact our Data Protection Officer: (email hidden). Finally, if, after contacting us, you feel that your rights have not been respected, you may lodge a complaint with the relevant data protection authority.
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