Train Operation Support Engineer
Pubblicato il 09-08-2026 - Alstom in Milano
Req ID:******
We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than
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people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.
Job Title: Train Operation Support Engineer
Purpose of the Job:
Provide real-time technical support to train drivers and operations teams in case of faults during service
Coordinate with Alstom control room to monitor train systems remotely and respond promptly to operational anomalies
Coordinate with traffic control and fleet management to manage train availability and service recovery
Provide clear and accurate instructions or guidance based on established protocols and procedures
Troubleshoot and diagnose issues related to railway equipment providing timely solutions and support to the off-site technical interventions
Prepare detailed reports and documentation of off-site maintenance activities, including findings and recommendations
Analyze incidents and support post-event investigations to determine technical causes
Collaborate with maintenance teams and contractors to support repairs and maintenance work
Participate in root cause analysis and contribute to continuous imp rovement initiatives
Conduct field inspections special checks and assessments of rolling stock
Review fleet failures, downtime reports and equipment histories to uncover reoccurring operation problems. As appropriate he will utilize continuous improvement tools to identify root cause and work to implement a solution helping the Reliability Growth team.
Responsabilities :
Participates in critical task-force dedicated to troubleshooting when needed
Defines standard rules to analyse train diagnostic data
Defines standard sheet for troubleshooting during operational outage
Design diagnostic algorithms in collaboration with engineering team
Supports data analysts
Organisational Reporting:
Hierarchical Reporting: Fleet support center manager
Network & Links: Internal :
Fleet managers
Depot managers
Project engineering managers/Train system engineers
Control room system engineers and data analyst
Maintenance Team leaders
Educational Requirements:
Technical Diploma or Degree in Engineering (preferably, Mechanical, or Electrical Engineering) or proven experience in railway maintenance and operation
Technical Knowledge / Experience
Experience in Train Monitoring System development or validation or commissioning
Experience at system level in Railway industries or big industrial plant (Power, naval...)
Good knowledge of business analytics tool such as Tableau, powerBI...
Behavioural Skills / Competencies
Strong analytical skills, with attention to detail
Excellent problem-solving abilities and capacity to work under pressure
Experience in customer service or technical support, preferably in a transportation or railway environment.
Excellent communication and interpersonal skills to work effectively with various stakeholders
Familiarity with industry standards and safety regulations in railway operations
Data driven (makes objective decisions based on data/ facts and speaks with data)
Job Location / Mobility Requirements
The job will be based in Milano Fiorenza Depot organized on a 7-day weekly shift basis and is responsible for providing on-call support through a rotating shift pattern.
CCNL Metalmeccanico
Range RAL: ******€ - ******€
An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.