11 ago - Firenze
Cross Border Talents
Overview
Job Openings: Work in Portugal - Customer Care/Italian Market (Remote Job with Accommodation).
About the job
Work in Portugal - Customer Care/Italian Market (Remote Job with Accommodation).
Want to Relocate to Portugal?
We are looking for Italian-speaking talents who want to build a career in Customer Operations & International Support while working in a diverse, multicultural environment in Lisbon.
Position: Customer Support Representative
Location: Remote in Portugal
Market: Italian-Speaking
Your Main Responsibilities
As part of the Customer Service Operations team, you will:
- Respond to customer requests via email, chat, contact forms, and calls
- Handle support tickets related to general queries, refunds, or incomplete services
- Call users to speed up case resolution and improve communication
- Perform back-office tasks that may involve outbound calls
- Conduct outbound calls to promote products, collect feedback, and support customer success
- Maintain accurate records using CRM tools
- Achieve performance goals and respect deadlines
- Provide operational feedback and escalate cases when needed
Salary Package With & Without Accommodation
What’s Offered
- Salary: Up to 1,000 + performance & complexity premio gross/monthly (14 salaries per year)
- Relocation Support: exceptional, for candidates moving from abroad
Accommodation Option:
Studio apartment in a company shared building for up to 12 months
Rent: 280/month , all utilities included (deducted from payslip)
Working Conditions
- 40 hours/week + 1 hour lunch break
- 22 vacation days per year
- If you work on a Portuguese public holiday, you receive a compensation day
Why Portugal?
A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.
How to apply or learn more? Feel free to message me!
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