Telephone Operator

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7co714

Careers | Front Office

Tempo pieno

Telephone Operator

Purpose of Position

O’Two Hotels is seeking a polished and highly responsive Telephone Operator to manage incoming calls, internal requests, guest messages and communication flow across Terra by O’Two and Mar by O’Two. This role is the invisible switchboard of the guest experience: quick, warm, accurate and always composed.

Key responsibilities

- Answer internal and external calls promptly, warmly and professionally.
- Transfer calls, take messages and manage guest requests with accuracy and urgency.
- Log guest requests, wake-up calls, maintenance requests and service follow-ups in line with hotel procedures.
- Support front office, reservations, concierge, housekeeping, room service and emergency communication.
- Maintain knowledge of hotel services, outlets, operating hours, promotions and local information.
- Handle guest concerns calmly and escal urgent matters correctly.
- Protect guest privacy, confidentiality and data accuracy.
- Support pre-arrival, in-house and post-stay communication where required.

Essential

- Minimum 1 to 2 years’ experience as a telephone operator, front office agent or guest communications agent.
- Must currently hold a similar role within a 4-star luxury or 5-star luxury hotel environment.
- Protel PMS experience is essential.
- Excellent telephone etiquette and strong English communication skills.




- Able to work shifts, weekends and public holidays.
- Must be eligible to work in South Africa.

Preferred

- Experience in an international or internationally branded hotel environment will be highly advantageous.
- Additional languages and call centre or switchboard experience will be beneficial.

Key Competencies & Skills

- Clear voice, calm tone and warm communication style.
- Fast, accurate and organised in handling requests.
- Strong listening and follow-up ability.
- Able to prioritise urgent calls and sensitive situations.
- Discreet with guest information and hotel communication.

What We Offer

- The opportunity to be part of O’Two Hotels as we grow into two distinct worlds: Terra by O’Two and Mar by O’Two.
- A professional luxury hospitality environment where human touch, uncompromising detail and collective success matter.
- Exposure to hotel pre-opening activity, operational growth and cross-department collaboration where relevant.
- Ongoing learning, development and career growth.
- A culture built around our team promise: Transform. Grow. Thrive with Pride.

Closing Date

Closing date: 31 July 2026

O’Two Hotel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7co714